Open House Real Estate Group and THE Travel School are divisions of Hibiscus Tours International Ltd., a registered corporation both in Canada and in St. Vincent & the Grenadines, West Indies. Hibiscus International is the accepted working title for Hibiscus Tours International Ltd.
What is Personal Information?
"Personal Information" means information about an identifiable individual (such as a name, address, telephone number, social insurance number, health card number, etc.). Information such as name, title or business address or telephone number of an employee of an organization is not considered "Personal Information".
Are Hibiscus International privacy policies in line with the federal privacy legislation?
Yes. We take protection of your privacy seriously, and we are happy to comply with the federal privacy legislation known as the Personal Information Protection and Electronics Documents Act (the "Act") and the corresponding Canadian Standards Association's National Standard Model Code for the Protection of Personal Information.
The Code sets out ten Principles, all of which Hibiscus International is committed to and adheres to strictly. These include.
Principle 1 - Accountability: An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization's compliance with the Principles. Hibiscus International takes its responsibility for the Personal Information that we have under our control very seriously. Anne Brobyn has been designated as our Privacy Officer who has ultimate accountability to ensure that Hibiscus International is compliant with the Act. Any questions or concerns about our privacy practices should be directed to her via e-mail.
Principle 2 - Identifying Purposes: The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected. Hibiscus International will always tell you the purpose(s) for which we are collecting your Personal Information. We limit the collection of Personal Information to that information that is required to fulfill the specified purpose(s). If we wish to use your Personal Information for any purpose other than the initial purpose that was disclosed to you at the time of collection, we will ask you for permission to do so (unless such use is required or permitted by the Act).
Principle 3 - Consent: The knowledge and consent of the individual are required for the collection, use and disclosure of personal information, except where inappropriate. Any Personal Information that you provide when visiting this web site will be used for the sole purpose for which it was collected. Be assured that this information will never be sold, traded or loaned to anyone: EVER: unless you give us specific permission to do so. We will always inform you why we are collecting the Personal Information and if you are not comfortable with that use, please do not provide us with your information. If we wish to use your Personal Information in addition to the stated use (such as for future marketing programs), we will ask you if we can. We will give you the option to either opt-in or opt-out of such additional uses. If you have agreed to receive e-mail marketing materials (such as releases, newsletters or promotional offerings), but then decide you no longer wish to receive such information, simply use the un-subscribe link. For all other media channels please mail your un-subscribe request to: Privacy at Hibiscus International, P.O. Box 20098, Barrie, Ontario, L4M 6E9, Canada. We will never require that you consent to the collection, use or disclosure of your Personal Information for purposes beyond that required to fulfill the specified purpose for which the information was collected. Sometimes we receive lists of contact information for individuals who we believe may be interested in our services. We only obtain these lists from organizations that promise us that they have express consent to share that Personal Information with third parties whose services may be of interest to those individuals. Again, if you receive correspondence from us and wish not to in the future, the email will detail how to ensure that you are removed from our mailing lists. By using our website, you agree that we can use your Personal Information to contact you when necessary for the administration of your account. Please note that we will release Personal Information if in our opinion we are required or authorized to do so by or pursuant to law (including the Act), or by a search warrant, subpoena, court order or other legal process.
Principle 4 - Limiting Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means. Hibiscus International does not collect Personal Information indiscriminately. We assess what information is required for the purposes identified and limit collection accordingly. We will not mislead or deceive our customers about the purposes for which we collect their Personal Information.
Principle 5 - Limiting Use, Disclosure and Retention: Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes. Hibiscus International will destroy Personal Information that is no longer required to perform the identified purposes. Hibiscus International has guidelines in place for dealing with the destruction of obsolete data.
Principle 6 - Accuracy: Personal information shall be accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Hibiscus International uses its best efforts to ensure that all Personal Information that it holds is accurate, complete and up-to-date.
Principle 7 - Safeguards: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Although Hibiscus International does not collect sensitive information we do have physical measures, organization measures and technological measures in place to ensure protection of your Personal Information. Our security procedures are continually enhanced as new technology becomes available.
Principle 8 - Openness: An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information. Hibiscus International will make readily available to you specific information as is mandated by the Act and the Principles
Principle 9 - Individual Access: Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. Hibiscus International will, upon request and within a reasonable amount of time, inform you as to whether or not we hold any of your Personal Information. In certain limited circumstances, and only in accordance with the Act and the Principles, we may not be able to provide access to all of the Personal Information that we hold on you. If that is the case, we will advise you of that decision in a reasonable amount of time.
Principle 10 - Challenging Compliance: An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization's compliance. It is our hope that as a user of our services you will not have any complaints with respect to our privacy policies and procedures as we endeavour to meet and exceed all standards set out in the Act and the Principles. However, in the event that you do have a complaint, our complaint procedures will be easily accessible and simple to use. Hibiscus International will take any complaints seriously and will investigate all such complaints.
Does Hibiscus International collect information that is not "identifiable", i.e. cannot be linked to an individual?
In our efforts to provide you with the highest quality user experience, we collect additional information, which will never be connected to any Personal Information you may provide. This data is collected in the aggregate to provide research information and trending models. For instance, we may collect your IP Address. Your IP address is assigned to your computer whenever you use the Internet. We collect the type of browser being used, your operating system and the domain name of the web site that linked you to our site. In addition, our site uses "cookies" which are small files stored by your browser to keep track of the site visits. Our "cookies" do not collect personally identifiable information, nor do we share them with anyone. We use "cookies" for the sole purpose of tracking user trends and improve the areas of our site that our users find valuable.
How can I contact Hibiscus International concerning its Privacy Policies?
If you have any questions about this policy or;
Contact Anne Brobyn, President, Hibiscus International